Cybernetic Labs Privacy Notice

Last Updated: June 2, 2025

This Privacy Notice applies to the processing of personal information by Cybernetic Labs Inc. (“Cybernetic Labs,” “we,” “us,” or “our”) including on our website available at https://www.netic.ai/ (the “Site”), our cloud-hosted customer communication and experience platform (the “Platform”), and our other online or offline offerings which link to, or are otherwise subject to, this Privacy Notice (collectively, the “Services”).

Overview of the Platform. Our customers may use the Platform and its AI features to interact with their end users (“End Users”). As part of this, we may use AI agents to communicate with, and collect personal information, from End Users. The End User personal information we may collect includes, but is not limited to, recordings of communications between an End User and AI agents.

Disclosure Regarding Customer Information. This Privacy Notice does not apply to the personal information that we process solely on behalf of our customers pursuant to a written agreement we have entered into with such customers (“Customer Information”). Our customers’ respective privacy notices or policies govern their collection and use of Customer Information. Our processing of Customer Information is governed by the contracts that we have in place with our customers, not this Privacy Notice. Any questions or requests relating to Customer Information should be directed to our customer.

UPDATES TO THIS PRIVACY NOTICE
PERSONAL INFORMATION WE COLLECT
HOW WE USE PERSONAL INFORMATION
HOW WE DISCLOSE PERSONAL INFORMATION
YOUR PRIVACY CHOICES
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
RETENTION OF PERSONAL INFORMATION
CHILDREN’S PERSONAL INFORMATION
THIRD-PARTY WEBSITES/APPLICATIONS
CONTACT US

1. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Notice on our website, and/or we may also send other communications.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.

Personal Information You Provide to Us Directly

We may collect personal information that you provide to us.

Account Information. We may collect personal information in connection with the creation or administration of your account. This personal information may include, but is not limited to, your name, email address, phone number, and other information you store with your account.

End User Information. If you are an End User that interacts with one of our AI agents via your relationship with a Cybernetic Labs’ customer, we may collect any personal information that you provide as part of this interaction. This personal information may include, but is not limited to, your name, email address, phone number, details about the question or issue you are calling our customer about, an audio recording of your communication with the AI agent, and a transcription of your communication with the AI agent.

Purchases. We may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (e.g., your billing details).

Your Communications with Us. We, and our service providers, may collect the information you communicate to us, such as through email or our web chat tool.

Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.

Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public.”

Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.

Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and CV.

Personal Information Collected Automatically

We may collect personal information automatically when you use the Services.

Device Information. We may collect personal information about your device, such as your Internet protocol (IP) address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, approximate location derived from IP address and precise geo-location information).

Usage Information. We may collect personal information about your use of the Services, such as the pages that you visit, items that you search for, the types of content you interact with, information about the links you click, the frequency and duration of your activities, and other information about how you use the Services.

Cookie Notice (and Other Technologies). We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.

Cookies. Cookies are small text files stored in device browsers.

Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. The use of a pixel tag allows us to record, for example, that a user has visited, a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

See “Your Privacy Choices” below to understand your choices regarding these Technologies.

Personal Information Collected from Third Parties

We may collect personal information about you from third parties. For example, if you access the Services using a Third-Party Service (defined below), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, our customers may provide us with personal information about their End Users.

3. HOW WE USE PERSONAL INFORMATION

We use personal information for a variety of business purposes, including to provide the Services, to improve the Services, to develop new products and services, to operate our business, and to provide you with marketing materials, as described below.

Provide the Services

We use personal information to provide the Services, such as:

Communicating with you;
Answering requests;
Providing access to certain areas, functionalities, and features of the Services;
Sharing personal information with third parties as needed to provide the Services;
Processing your financial information and other payment methods; and
Ensuring internal quality control and safety.

Improve the Services and Develop New Products and Services

We use personal information to improve the Services and to develop new products and services, such as:

Developing, training, fine tuning, and prompting models and algorithms; and
Improving, upgrading, or enhancing the Services.

Operate Our Business

We use personal information to operate our business, such as:

Pursuing our legitimate interests such as network and information security and fraud prevention;
Carrying out analytics;
Creating de-identified and/or aggregated information;
Processing applications if you apply for a job we post on our Services;
Allowing you to register for events;
Enforcing our agreements and policies; and
Carrying out activities that are required to comply with our legal obligations.

Marketing

We may use personal information to tailor and provide you with marketing and other content. We may provide you with these materials as permitted by applicable law.

However, when we interact with End Users on behalf of our customers, we do not use their personal information for Cybernetics Labs’ own marketing purposes.

If you have any questions about our marketing practices, you may contact us at any time as set forth in “Contact Us” below.

With Your Consent or Direction

We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information, with your consent, or as otherwise directed by you.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We disclose personal information to third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

Disclosures to Provide the Services

We may disclose any of the personal information we collect to the categories of third parties described below.

Service Providers. We may disclose personal information to third-party service providers that assist us with the provision of the Services. This may include, but is not limited to, service providers that provide us with hosting, customer service, analytics, marketing services, IT support, large language models and artificial intelligence algorithms and platforms, and related services. In addition, personal information and chat communications may be disclosed to service providers that help provide our chat features.

Third-Party Services You Share or Interact With. The Services may link to or allow you, or our customers, to interface, interact, disclose information to, direct us to disclose information to, access and/or use third-party websites, applications, services, products, and technology (each a “Third-Party Service”).

Any personal information disclosed to a Third-Party Service will be subject to the Third- Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services.

Cybernetic Labs’ Customers. If you are an End User that interacts with our AI agent that is acting on behalf of a Cybernetics Labs’ customer, we may disclose the personal information that we collect as part of that interaction to the Cybernetics Labs’ customer you have a relationship with.

Any personal information provided to the Cybernetic Labs’ customer may also be subject to the Cybernetic Labs’ customer’s privacy policy. We are not responsible for the Cybernetic Labs’ customer’s processing of your personal information.

Business Partners. We may disclose your personal information to business partners to provide you with a product or service you have requested. We may also disclose your personal information to business partners with whom we jointly offer products or services.

Once your personal information is disclosed to our business partner, it will also be subject to our business partner’s privacy policy. We are not responsible for the processing of personal information by our business partners.

Cybernetic Labs’ Customers (Authorized Users Only). In cases where you use our Services as an employee, contractor, or other authorized user of a Cybernetic Labs customer, that customer may access information associated with your use of the Services including usage data and the contents of the communications and files associated with your account. Your personal information may also be subject to the Cybernetic Labs customer’s privacy policy. We are not responsible for the Cybernetic Labs customer’s processing of your personal information.

Affiliates. We may disclose your personal information to our corporate affiliates.

Advertising Partners. When you visit the Site, we may disclose personal information to third-party advertising partners that may set Technologies and other tracking tools on the Site to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising”, “personalized advertising”, or “targeted advertising.”

Disclosures to Protect Us or Others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be disclosed, sold, or transferred as part of such a transaction.

5. YOUR PRIVACY CHOICES

The privacy choices you may have about your personal information are described below.

Email Communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails. We may also send you certain non-promotional communications regarding us and the Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to this Privacy Notice).

Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us or by otherwise contacting us as set forth in “Contact Us” below.

“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

Cookies. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Services may not work properly.

The online advertising industry also provides mechanisms that may allow you to opt out of receiving targeted ads from organizations that participate in self-regulatory programs. To learn more, visit the Network Advertising Initiative and the Digital Advertising Alliance.

Please note you must separately opt out in each browser and on each device.

6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live.

7. RETENTION OF PERSONAL INFORMATION

We may retain the personal information we collect for as long as we determine necessary in connection with our business purposes. These business purposes may include, but are not limited to, providing the Services, improving the Services, developing new products and services, resolving disputes, establishing legal defenses, enforcing our agreements, and complying with applicable laws.

8. CHILDREN’S PERSONAL INFORMATION

The Services are not directed to children under 16, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has uploaded personal information to the Services in violation of applicable law, you may contact us as described in “Contact Us” below.

9. THIRD-PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

10. CONTACT US

If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at legal@cyberneticlabs.ai.