Agentic AI Communications Terms of Service
Effective Date: August 31, 2026
Company Name: Cybernetic Labs, Inc.
Website: https://www.netic.ai/
1. Agreement To Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service. If you do not agree, you are not authorized to use our services.
2. Description of Services
Cybernetic Labs, Inc. (dba as “Netic”) provides an agentic AI communication platform to essential services businesses, such as HVAC, plumbing, and electrical contractors. Our platform provides an agentic AI that communicates with end-customers of our customers via phone calls, email, and text messages (SMS/MMS). This AI is used by our business clients to assist their customers with appointment scheduling, send timely reminders, provide customer support, and share promotional marketing offers.
Netic’s AI agent sends messages on behalf of our customers. End customers communicate with Netic when they reach out to one of Netic’s customers with an inquiry (e.g., booking an appointment) or when they receive messages from one of our customers. These terms of service govern such interactions between Netic and end-customers.
3. SMS Communications & Consent
By providing your phone number to a home services business that uses our platform—whether through their website, third-party platforms (e.g., Angi, Yelp), or directly to their team—you consent to receive text messages sent on that business's behalf through the Netic platform by Cybernetic Labs, Inc.
These messages may include:
- Appointment confirmations and reminders
- Service updates and scheduling communications
- Follow-ups regarding service requests
- Promotional or marketing messages (where applicable)
Consent to receive SMS messages is not a condition of purchase.
4. Message Frequency
Message frequency may vary depending on your interactions with us (e.g., appointment scheduling, service updates, promotions).
5. Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
6. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications except for confirmation of your opt-out request.
7. Help Instructions
For assistance, reply HELP to any message or contact us at:
- Email: support@netic.ai
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy here:
https://www.netic.ai/privacy-policy
We collect and use your information in accordance with our Privacy Policy, including for communication and service delivery purposes.
9. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
10. User Responsibilities
You agree to provide accurate and complete information when requesting services and to use our services only for lawful purposes.
11. Limitation of Liability
To the fullest extent permitted by law, Cybernetic Labs, Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or communications.
12. No Warranties
The services described in these terms of service are provided “As is” without warranties of any kind, either express or implied. We expressly disclaim all implied and statutory warranties, including the implied warranties of non-infringement of third-party rights, merchantability, satisfactory quality, accuracy, title, and fitness for a particular purpose.
13. Modifications to Terms
We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.
14. Contact Information
If you have any questions about these Terms, please contact us:
Cybernetic Labs, Inc.
2 Jackson Street, San Francisco CA, 94102
legal@netic.ai
