What does it take to build resilient, high-performing voice agents? Just ask Zi.

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From optimizing massive Spark clusters at Databricks scaling data processing across global clouds to engineering resilient voice agents that power conversations worth millions in real revenue, Zi's tackling challenges where every second counts.

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"Voice systems are unique in their constraints," explains Zi. "Latency, conversation accuracy, and failover reliability are critical. Each call has the potential to generate significant value for our customers, so every interaction must be flawless."

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One of Zi’s key contributions has been optimizing the voice pipeline to feel more human. By developing advanced control systems that handle interruptions, manage latency, and improve natural conversation flow, Zi is elevating the entire user experience.

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Thanks, Zi, for blending technical grit with user-first innovation—we're lucky to have your spark!

‍Ready to engineer the future of AI? We're hiring! Check out our open roles.